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Privacy Policy

Last Updated: 7/14/2026

Smile Pediatric Therapy & Diagnostics (“Smile,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information we receive.

This Privacy Policy explains the types of information we collect, how we use and disclose that information, and the choices available to individuals who communicate with or receive services from Smile.

Information We Collect

Smile may collect personal information that individuals voluntarily provide to us, including:

Name
Mailing address
Email address
Telephone or mobile phone number
Appointment and scheduling information
Insurance and funding information
Billing and payment information
Information submitted through intake forms, contact forms, applications, or other communications
Health, treatment, and service-related information
SMS opt-in information and text messaging consent records

We may also collect limited technical information when individuals use our website, such as Internet Protocol addresses, browser type, device information, and website usage information.

How We Use Personal Information

Smile may use personal information to:

Respond to questions and requests
Provide and coordinate services
Schedule, confirm, modify, or cancel appointments
Communicate with clients, caregivers, employees, applicants, providers, and authorized representatives
Verify insurance or funding information
Process billing and payments
Maintain clinical, administrative, and business records
Improve our services, operations, and website
Protect the safety and security of our clients, employees, systems, and facilities
Comply with applicable legal, regulatory, licensing, contractual, and professional requirements

Disclosure of Personal Information

Smile does not sell, rent, share, transfer, disclose, or otherwise convey customer personal information to third parties or affiliates for their own marketing or promotional purposes.

Smile may disclose personal information to service providers that perform necessary functions on our behalf, such as:

Delivering text messages and other communications
Managing appointments and scheduling
Maintaining electronic health record and practice-management systems
Processing billing and payments
Hosting and supporting technology systems
Providing insurance, legal, accounting, auditing, security, or compliance services
Supporting the administration and delivery of services

These service providers may use personal information only as necessary to perform services on Smile’s behalf. They are not permitted to use the information for their own marketing or promotional purposes.

Smile may also disclose information:

At the direction or with the authorization of the individual or the individual’s legal representative
To insurance companies, funding sources, healthcare providers, schools, or other authorized parties involved in coordinating services
To comply with applicable laws, regulations, subpoenas, court orders, or governmental requests
To investigate fraud, security concerns, safety issues, or unlawful activity
To protect the rights, safety, property, or interests of Smile, our clients, our employees, or others

Data Security and Retention

Smile uses reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, loss, or destruction.

Personal information is retained for as long as reasonably necessary to provide services, complete business functions, comply with legal and regulatory requirements, resolve disputes, and enforce agreements and policies.

No method of electronic storage or communication is completely secure, and Smile cannot guarantee absolute security.

Children’s Information

Smile provides services involving children and may collect information about children from parents, guardians, authorized representatives, healthcare providers, schools, funding sources, and other authorized parties.

Smile does not knowingly collect personal information directly through its public website from children under 13 without appropriate parental or guardian authorization.

Your Choices

Individuals may:

Decline to provide certain personal information, although this may limit Smile’s ability to provide requested services.
Contact Smile to request access to or correction of certain personal information, subject to applicable legal limitations.
Contact Smile with questions or concerns regarding its privacy practices.

Changes to This Policy

Smile may update this Privacy Policy periodically. When changes are made, the revised policy will be posted with an updated “Last Updated” date.

SMS Messaging

The following sections describe how Smile Pediatric Therapy & Diagnostics collects, uses, and protects mobile information and SMS consent records, as well as the terms that apply to our text messaging program.

Mobile Information and SMS Consent

Mobile information, including mobile phone numbers, SMS opt-in information, and text messaging consent records, will not be sold, rented, shared, transferred, disclosed, or otherwise conveyed to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes.

Smile may provide mobile information to service providers that assist us with delivering and managing text messages. These service providers may use the information only to provide messaging services on Smile’s behalf and may not use it for their own marketing or promotional purposes.

Text Message Communications

Individuals may choose to receive text messages from Smile Pediatric Therapy & Diagnostics regarding:

Appointment reminders and confirmations
Appointment cancellations and schedule changes
Provider or service updates
Intake and enrollment communications
Insurance, authorization, billing, or payment matters
Requests for documents, signatures, forms, or information
Care coordination and follow-up
Satisfaction surveys
Other communications related to the individual’s relationship with Smile

For complete information regarding our SMS messaging program, including message frequency, HELP and STOP instructions, message and data rates, and other messaging terms, please refer to the SMS Terms and Conditions below.

SMS Terms and Conditions

By opting in to SMS messaging from Smile Pediatric Therapy & Diagnostics, you consent to receive text messages (SMS) from us regarding appointment reminders, appointment confirmations, appointment cancellations, scheduling updates, provider or service updates, intake and enrollment communications, insurance, authorization, billing or payment matters, requests for documents, signatures, forms, or information, care coordination and follow-up, satisfaction surveys, and other customer care communications related to your relationship with Smile. These messages may be sent via automated systems.

Consent to receive text messages is not a condition of purchasing or receiving services from Smile.

If assistance is required, customers can reply HELP for more information or contact us at (323) 644-9380.

If customers no longer wish to receive SMS messages from us, they can unsubscribe by replying STOP. You may receive one final confirmation message after opting out.

Message and data rates may apply.

Message frequency may vary.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent.

Wireless carriers are not responsible for delayed or undelivered messages.

Contact Us

Questions or concerns regarding this Privacy Policy or our SMS messaging practices may be directed to:

Smile Pediatric Therapy & Diagnostics

3031 Beverly Blvd., Suite B

Los Angeles, CA 90057

Telephone: (323) 644-9380

Email: info@smile-ptd.com

Website: https://smilepediatrictherapy.com/